Today, in class we talked about PR in the workplace among employees. Generally, PR is seen as a bridge between a company or organization and the rest of the world. However, how does the workplace fare? What does the environment look like? Is the communication good and are the workers happy with management and benefits? These are all things that PR must take care of. A problem internally will eventually leak out in one form or another–whether that is employees bad mouthing the company, poor work ethic and efficiency, or otherwise.
A PR representative deals with people and making both sides heard in the midst of emotions, skewed perspectives, and expectations. I attempted to apply this to my job managing Chartwells last night.
A girl, or more accurately a woman, had been given the worst job to do every night for the past few weeks. The reason? She was so good at it and she often volunteered. However, last night she was just not putting up with it anymore. Pots were slamming, and the girl she was supposed to be training could sense that everything wasn’t okay. It was not a stable, good work environment and quality work was not going to get done. Often, attitudes affect work more than literal skill does. If there is a good attitude throughout the work place, everyone works a little harder, a little happier, and with more enjoyment that makes it a fun place to be.
I didn’t really want to confront the girl about it, but then I stopped. No one was telling me to talk to her. But, it was still part of my job. If she has a problem, she should be able to communicate that to someone. I pulled her into the office, listened to her, empathized, gave her our side of the situation, and then told her that her form of communicating the feelings she was having was not the right way to go about it. But, because I handled it with a PR angle in mind, she listened! And she even thanked me, finished before she normally did, and hopefully has a more positive outlook on the place she works almost every day.